Cancellation & Refund Policy

01 Cancellation Policy

Users may request cancellation of an eligible service or program by contacting Auspify Technologies through our official communication channels.

To help us process requests efficiently:

• Cancellation requests should be submitted as soon as possible.
• Requests should be made using the registered email address or other verifiable contact details.
• The request should contain accurate registration and payment information.
• Cancellation eligibility may depend on the type of service, applicable terms, and stage of service delivery.
• Requests submitted after service delivery or participation has substantially commenced may not qualify for cancellation or refund.
• Certain services may have specific cancellation conditions that are communicated before or at the time of enrollment.

Users are encouraged to carefully review the program description, eligibility requirements, duration, deliverables, applicable fees, and other relevant information before completing registration or payment.

02 Refund Eligibility

Auspify Technologies aims to handle refund requests fairly and transparently.

A refund may be considered where:

• The request is submitted within the applicable eligibility period.
• The service or program has not been substantially delivered.
• The user has not already received or utilized the relevant service or digital deliverable.
• The request satisfies the applicable terms of the particular program or service.
• Sufficient information is provided to verify the registration and payment.

Each request is reviewed based on the circumstances of the case, the applicable service terms, and the stage of service delivery.

03 Services That May Be Non-Refundable

Certain services may become non-refundable after delivery, activation, participation, or processing has started.

These may include:

• Internship or training programs after onboarding or participation has commenced.
• Digital products, downloadable materials, or resources that have already been delivered.
• Certificates or other documents that have already been issued or processed.
• Customized services or development work after work has commenced.
• Administrative, documentation, verification, or processing charges where applicable.
• Services that have already been completed or substantially delivered.
• Services where the applicable terms clearly state that payment is non-refundable.

Any applicable non-refundable condition will be communicated as part of the relevant service information wherever reasonably applicable.

04 Internship Program Payments

For internship programs, users should review the program details, eligibility criteria, duration, participation requirements, completion criteria, and applicable charges before enrollment.

Where a documentation, verification, certificate, or other administrative fee is applicable, the relevant fee and its purpose will be communicated clearly to the participant before the applicable payment is requested.

05 Refund Review Process

When a refund request is received, our team may verify:

1. Registration information.
2. Payment or transaction details.
3. Service or program status.
4. Date of enrollment or payment.
5. Whether the service has been accessed, initiated, or substantially delivered.
6. The reason provided for the refund request.
7. Any other information reasonably required to evaluate the request.

We aim to review eligible requests fairly and communicate the outcome to the user through the registered contact details.

06 Refund Processing

If a refund is approved:

• Refunds are generally initiated within 7–10 business days after approval.
• Refunds will normally be processed through the original payment method wherever reasonably possible.
• Actual crediting time may depend on the relevant bank, payment gateway, card issuer, or financial institution.
• Applicable transaction or payment-processing charges may be deducted where permitted and applicable.
• Users will be informed when the refund has been initiated.

Auspify Technologies does not intentionally delay eligible refunds and aims to maintain a transparent and timely process.

07 How to Request a Cancellation or Refund

Users can contact our support team through the official contact details provided on our website.

A request should preferably include:

• Full Name
• Registered Email Address
• Program or Service Name
• Registration/Application ID, if applicable
• Payment Reference or Transaction ID
• Date of Payment
• Reason for the Cancellation or Refund Request
• Relevant supporting information, if required

Providing complete and accurate information helps us verify the request and avoid unnecessary delays.

08 Duplicate or Incorrect Payments

If a user has accidentally made a duplicate payment or an incorrect payment, the user should contact our support team as soon as possible with the relevant transaction details.

After verification, eligible duplicate or erroneous payments may be considered for refund according to the circumstances and applicable payment-processing conditions.

09 Fraudulent or Unauthorized Transactions

If a user believes that a transaction was unauthorized or fraudulent, they should contact Auspify Technologies promptly and, where appropriate, also notify their bank or payment service provider.

We may request transaction details and other information reasonably necessary to investigate the matter.

10 Fair and Transparent Resolution

Auspify Technologies is committed to treating cancellation and refund requests fairly and without discrimination.

Our team will consider the relevant facts, applicable service terms, payment information, and stage of service delivery when reviewing a request.

Where a request does not qualify for a refund, we aim to provide a reasonable explanation based on the applicable terms.

11 Policy Changes

Auspify Technologies may update this Cancellation and Refund Policy from time to time to reflect changes in our services, operational practices, payment processes, or applicable requirements.

The updated policy will be published on this page with the revised effective date.

Users are encouraged to review this page periodically for the latest information.

12 Contact Information

For cancellation, refund, payment, or related support queries, please contact us through our official channels.

We value transparency, responsible communication, and user trust, and we strive to resolve genuine concerns in a professional and timely manner.